Shipping policy

Shipping Policy

Shipping Destinations and Charges

Banana Bags Vintage LLC ships to U.S. addresses supported at checkout. We do not currently offer international shipping. Available delivery services, shipping charges, and applicable taxes are displayed before you place your order. Free-shipping promotions are subject to their published terms.

Processing and Tracking

Orders normally ship within 1–4 business days, excluding weekends and U.S. federal holidays. Carrier transit time is additional. Delivery estimates are not guaranteed unless we expressly state otherwise.

We email tracking information when your shipment is prepared. Tracking may take time to update after the carrier receives your package.

If we cannot ship within the stated timeframe, we will contact you with updated information and any consent, cancellation, or refund options required by law.

Insurance and Signatures

Orders with a merchandise subtotal over $600 after discounts, excluding tax and shipping, are shipped with insurance for the purchase value and signature confirmation. We may use these services for other orders as well.

Required signatures cannot be waived. If you miss a delivery, follow the carrier’s instructions for redelivery or collection. A carrier’s insurance decision does not determine your rights under applicable law.

Shipping Addresses and Delivery Changes

ALL SALES ARE FINAL. Customers are responsible for providing a complete and accurate shipping address. An order correctly fulfilled and delivered to the address provided is not eligible for a refund or replacement solely because the customer entered the wrong address.

Contact us immediately about address errors and before requesting any delivery change. Changes are not guaranteed and may affect carrier coverage. Reasonable, actual, nonrecoverable carrier costs caused by your error or requested change are your responsibility; optional charges require your approval.

Cancellation requests or refusal of delivery do not automatically cancel an order. If a package is returned to us, we will contact you to arrange a resolution. These terms do not limit remedies for our errors or your applicable legal rights.

Missing Parcels and Transit Damage

If your package appears missing, is unexpectedly marked delivered, or arrives damaged, email anna@bananabagsvintage.com promptly with your order number. Check the delivery details and retain any packaging and photographs of damage.

We will review the available records and help investigate with the carrier. Any required remedy will be provided under applicable law and payment-provider rules. We will not delay a required remedy beyond an applicable deadline while an insurance claim is pending.

Fulfillment Records

We may photograph or record an item’s condition, identifying details, packing, and shipment information to document fulfillment and investigate order concerns. Personal information is handled as described in our Privacy Policy.