Return and Refund Policy

ALL SALES ARE FINAL.

All sales are final and we do not accept returns, exchanges, or cancellations. Banana Bags Vintage puts a significant amount of effort into accurately showcasing and describing each piece that is listed.  Please review the item’s photographs, measurements, condition notes, included accessories, and any disclosed repairs or alterations before placing an order. All items are sold as-is. Please feel free to reach out to us if you have a question prior to making your purchase. In rare and specific circumstances, a return request may be reviewed. Please keep reading for more details.

Limited exceptions and supporting evidence

Exceptions are limited to receiving an incorrect item, a major material difference from the listing, or a substantiated authenticity issue. Claims are reviewed with supporting evidence under the process below. Applicable legal rights and payment-provider rights remain unaffected. Shipping problems are handled under our Shipping Policy, and authenticity concerns under our Authenticity Promise.

Ordinary wear disclosed in the listing is different from an undisclosed material defect. A general reference to vintage condition does not replace an accurate description of the individual item. Damage caused after delivery by misuse, accident, cleaning, alteration, or ordinary subsequent use is not, by itself, evidence that the item was defective or misdescribed when supplied.

How to request review

Email anna@bananabagsvintage.com with your order number, the issue, and available photographs. For an incorrect item, a major material difference from the listing, or transit damage, please contact us promptly, ideally within seven days after delivery. This is a request for timely reporting, not a deadline that cancels legal rights. Raise authenticity concerns when discovered.

Please keep the item, accessories, packaging, and any tags available while we review the concern. Where practical, avoid further use, cleaning, or alterations that could change the evidence. We assess the available evidence fairly. These requests do not eliminate remedies required by law or payment-provider rules.

Approved returns

Contact us for written return instructions and the correct address. Sending an item without instructions does not automatically create a right to a refund, but it does not remove rights that otherwise apply. Do not send a return to our general mailing address unless we direct you to do so.

Return the same item supplied, together with the accessories and documents included with the purchase, using the agreed shipping method. We compare identifying details, condition, and contents with our sale and fulfillment records. A mismatch or post-delivery damage will be assessed on the evidence and under applicable law, rather than treated as an automatic finding of fraud.

For an accepted claim involving an incorrect item, a material difference from the listing, or a substantiated authenticity issue, we provide a reasonable prepaid tracked return method when a return is appropriate. There is no restocking fee for these claims. Where a refund is owed for such a claim, it includes the item price, associated tax, and original shipping attributable to the item. For a multi-item order, shipping is allocated reasonably; applicable law and payment-provider rules control if they require more.

Refund timing and payment method

Our target is to issue an approved refund within five business days after receipt and inspection of an authorized return, or after approval where a return is not required. We will tell you if a review needs more time and meet any legally required deadline. Your payment provider controls when the credit appears on your account. Refunds are made to the original payment method unless law or the provider requires another method.

If a payment dispute is already open, we will coordinate any resolution through the applicable payment-provider process to avoid duplicate reimbursement. This is not a requirement that you give up a lawful dispute before we review your concern.

Order cancellations

ALL SALES ARE FINAL. Customer-requested cancellations or item changes are not accepted. If you entered an incorrect address, contact anna@bananabagsvintage.com immediately. For security, we may require cancellation and refund followed by a new order with the correct address. Cancellation rights required by applicable law, including applicable rights when shipment is delayed, remain unaffected.

Payment disputes

Please contact us promptly if there is an issue so we can review it. We may submit relevant order details, product disclosures, authentication records, correspondence, and fulfillment evidence to a payment provider. Nothing in this policy prevents a good-faith payment dispute or limits a nonwaivable right. Knowingly false claims, fabricated evidence, item substitution, and attempts to obtain duplicate reimbursement may be investigated and addressed through lawful channels.