Authenticity Promise

What we promise

We guarantee that what we sell is authentic and in the rare event that your item is proven to be counterfeit, we will accept a return and provide you with a full refund once the item is returned to us.

We review each item and use independent authentication services as part of our process. A listing will identify any included third-party certificate and its provider. We do not represent that a brand has inspected or approved an item unless we have specific documentation saying so. An independent certificate is an expert assessment, not an endorsement by the original designer.

Added accessories and alterations

Our authenticity promise for a designer item does not represent that an explicitly disclosed aftermarket chain, strap, felt insert, or replacement part was made by that designer. Known material repairs and alterations are described in the listing. We do not promise eligibility for the original brand’s warranty, repair service, or resale program unless expressly stated and supported.

Raising a concern

If you question an item’s authenticity, contact anna@bananabagsvintage.com with your order number, the reason for your concern, and any supporting photographs or documentation. Please contact us before spending money on an additional authentication report so we can explain the review options; contacting us first is a request, not a restriction on your rights.

We may request a written assessment from a qualified independent authenticator experienced with the brand and item type, and may arrange additional independent review. A report should identify the actual item, its findings, and the basis for those findings. We consider credible evidence from qualified sources and do not restrict review to the service that originally assessed the item. An inconclusive result or an unsupported opinion alone does not establish authenticity or counterfeiting; it may call for further review. We will keep you informed and will not delay a remedy beyond an applicable legal or payment-provider deadline.

If an item is confirmed inauthentic

If the branded item we sold is confirmed to be inauthentic, we will refund the purchase price, associated sales tax, and original shipping charges attributable to that item. We will provide a prepaid tracked return method if return is appropriate and lawful, or other handling instructions required by law or the payment provider. No restocking fee applies.

Our normal process includes matching the item and any return to the original sale records. It does not make a physical return an absolute condition where applicable law or payment-provider rules provide otherwise. We will not require you to rely only on our original authentication provider or accept store credit instead of a refund owed under this promise.

This promise concerns the branded item sold by Banana Bags Vintage, not a substituted item or a concern caused solely by a later modification. Contact us when a concern is discovered. It is not subject to the seven-day reporting request for delivery issues, and nothing here shortens a statutory claim period or payment-provider right.