FAQ
Are your designer items authentic? Yes! We guarantee authenticity on every designer item we sell. We review each piece and use third-party experts such as Legit App, Real Authentication and Legit Grails to verify the authenticity of the designer items we have listed. A third-party certificate of authenticity is also provided with almost every designer item (this will be stated in the listing). Please read our Authenticity Promise for more details.
Do you accept returns or exchanges? All sales are final. We do not accept returns, exchanges or cancellations. Banana Bags Vintage puts a significant amount of effort into accurately showcasing and describing each piece we list. Please review all photos and descriptions before placing an order. Please also feel free to reach out to us if you have a question prior to making your purchase. In rare and specific circumstances, a return request may be reviewed. Please see our Return and Refund Policy as well as our Authenticity Promise for more details on this.
Can I cancel or change my order? All sales are final. Customer requested cancellations or item changes are not accepted. If you entered an incorrect address, email anna@bananabagsvintage.com immediately. Address changes are not guaranteed. Please see our Shipping Policy for more information.
Are your photos of the actual item I will receive? Yes. Product photographs show the actual item being offered unless clearly stated otherwise. Styling props are not included unless specifically listed. Please note that lighting and screen settings may cause colors to appear slightly different.
Are included chain inserts and charms original designer accessories? Not necessarily. A listing may include a complimentary separate generic felt chain insert, chain or charm. Any such additions will be identified in the product listing and ae not represented as original designer components unless expressly stated.
Where do you ship? We currently ship within the United States to addresses supported at checkout. We do not currently offer international shipping.
How long does shipping take? Orders normally ship within 1-4 business days, excluding weekend and U.S. federal holidays. Carrier transit time is additional.
Will I need to sign for my package? Orders with a merchandise subtotal over $600 are shipped with insurance and will also need a signature confirmation. We may also require a signature on other orders when appropriate.
What if there is a problem with my order? Email anna@bananabagsvintage.com with your order number and a description of the issue photos and additional information may be requested when helpful.
When is your next drop? Join our email list to be notified of future drops and updates!! You can also follow Banana Bags Vintage on TikTok an Instagram @bananabagsvintage
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